Contact information
At ELOVAIRE, we are committed to providing clear and reliable customer support. If you have any questions regarding your order, delivery, payment, refund or our products, please contact us using the details below.
1. Customer Support
For all customer service enquiries:
Email: support@elovaire.com
Website: elovairestore.com
When contacting us about an existing order, please include your full name and order number so that we can assist you more efficiently.
2. About ELOVAIRE
Trading Name: ELOVAIRE
Website: elovairestore.com
Customer Support: support@elovaire.com
Primary Market: United Kingdom
Currency: British Pounds Sterling (GBP / £)
ELOVAIRE is an online fashion retailer offering contemporary womenswear to customers primarily in the United Kingdom.
3. Order Enquiries
For questions regarding:
- Order confirmation;
- Order status;
- Product information;
- Order amendments;
- Cancellations; or
- Payment enquiries,
please contact:
If your order has already entered processing or been dispatched, we may not always be able to amend it.
4. Shipping and Tracking
Orders are generally processed within 1–3 business days.
After dispatch, estimated delivery is generally 8–16 business days.
Some products may be fulfilled and dispatched directly by third-party suppliers located outside the United Kingdom, including suppliers in China.
For tracking or delivery assistance, contact:
Please include your order number.
5. Refunds and Cancellations
Customers may contact us regarding a refund within 30 days of receiving their order, subject to our Return & Refund Policy and applicable consumer rights.
If you wish to cancel an order, please contact us as soon as possible at:
Where ELOVAIRE approves a refund under our voluntary refund policy, we may confirm that a physical return is not required.
Please do not send products to an address without first receiving instructions from our customer support team.
6. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as reasonably possible.
Email:
Please provide your order number and, where appropriate, photographs showing the issue.
Your statutory consumer rights are not affected.
7. Privacy Enquiries
For questions regarding your personal information, privacy rights or our Privacy Policy, contact:
Please use “Privacy Request” in the subject line where appropriate.
We may need to verify your identity before processing certain data protection requests.
8. Complaints
If you are dissatisfied with your experience with ELOVAIRE, please contact:
Please provide as much relevant information as possible so that we can review your complaint appropriately.
Nothing in this section affects any statutory rights or external complaint mechanisms available to consumers.
9. Important Information
For further information about shopping with ELOVAIRE, please review our:
- Return & Refund Policy
- Privacy Policy
- Terms of Service
- Shipping Policy
These policies are available through elovairestore.com.
10. Contact Details
ELOVAIRE
Website: elovairestore.com
Email: support@elovaire.com
Primary Market: United Kingdom
Currency: GBP (£)
Customer Support:
support@elovaire.com