Terms of service

Welcome to ELOVAIRE. These Terms of Service (“Terms”) govern your use of elovairestore.com (the “Site”) and purchases made through our online store.

Throughout these Terms, “ELOVAIRE”, “we”, “us” and “our” refer to ELOVAIRE. By accessing our Site or purchasing from us, you agree to these Terms, subject always to any rights you have under applicable consumer law.

1. Online Store

ELOVAIRE is an online fashion retailer serving customers primarily in the United Kingdom.

Our store operates through Shopify, which provides the e-commerce platform used to offer our products and services online.

Website: elovairestore.com
Email: support@elovaire.com
Currency: GBP (£)

2. Eligibility

By placing an order through our Site, you confirm that you are legally capable of entering into a binding contract or that you have the appropriate permission required by law.

You agree to provide accurate, current and complete information when placing an order.

3. Products

We make reasonable efforts to display product descriptions, photographs, colours, measurements, sizes and other information accurately.

However, colours may appear differently depending on your device, screen settings and lighting.

Minor variations in appearance, packaging or presentation may occur where they do not materially affect the nature or quality of the product.

Nothing in these Terms affects your statutory rights where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

4. Product Availability

All products are subject to availability.

We reserve the right to discontinue products or update our product selection at any time.

If an item becomes unavailable after you place an order, we will contact you where necessary and provide an appropriate remedy, which may include a refund.

5. Prices

Prices displayed on ELOVAIRE are shown in British pounds sterling (GBP / £) unless otherwise stated.

We may change product prices at any time. Changes will not normally affect an order that has already been accepted, except where permitted or required by law.

Any applicable delivery charges will be displayed during checkout where relevant.

6. Orders

When you place an order, you are making an offer to purchase the products in your basket.

Receiving an automated order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable;
Payment cannot be authorised;
Information provided with the order is materially incorrect;
We reasonably suspect fraud or unauthorised activity;
There is an obvious pricing or listing error; or
We are legally unable to fulfil the order.

If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.

7. Payment

Payment must be completed using one of the payment methods available at checkout.

Payment processing may be carried out by Shopify or other authorised third-party payment providers.

We do not guarantee that every payment method will be available for every customer or transaction.

8. Order Processing

Orders generally require 1–3 business days for processing before dispatch.

Business days generally exclude weekends and applicable public holidays.

Processing estimates may occasionally be affected by unusually high demand, verification requirements or other circumstances outside our reasonable control.

9. Shipping and Delivery

After dispatch, estimated delivery is generally 8–16 business days.

Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delays may occur because of customs processing, carriers, weather, public holidays, peak periods or other circumstances outside our reasonable control.

Further information is available in our Shipping Policy.

10. International Fulfilment

Some ELOVAIRE products may be fulfilled and dispatched directly by third-party suppliers located outside the United Kingdom, including suppliers in China.

By placing an order, you acknowledge that your order may be shipped internationally and may pass through customs before reaching its destination.

Relevant customer information may be shared with suppliers, fulfilment providers and carriers where necessary to process and deliver an order, subject to our Privacy Policy and applicable data protection requirements.

11. Customs and Import Charges

Internationally fulfilled orders may be subject to customs procedures, import VAT, duties or other charges depending on the destination and circumstances.

Where charges are already collected at checkout, you will not be expected to pay those same charges again.

Where additional import charges are lawfully payable by the customer and were not collected at checkout, the customer may be responsible for them, subject to applicable consumer law and the information provided at the time of purchase.

12. Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Please check your:

Full name;
Delivery address;
Postcode;
Telephone number; and
Other relevant delivery information

before submitting an order.

If you discover an error after placing an order, contact support@elovaire.com as soon as possible.

We cannot guarantee that delivery information can be changed once an order has entered processing or been dispatched.

13. Tracking

Where tracking is available, customers may receive tracking information after dispatch.

Tracking information may take some time to update after the parcel has been handed to the carrier.

Some orders may arrive in more than one parcel where products are fulfilled from different locations.

14. Cancellations

If you wish to cancel an order before dispatch, contact:

support@elovaire.com

We will make reasonable efforts to process your request before dispatch, but this cannot always be guaranteed once fulfilment has started.

This does not affect any statutory cancellation rights that apply to eligible online purchases.

UK distance-selling rules generally give consumers 14 days after receiving eligible goods to notify the trader that they wish to cancel, subject to statutory exceptions.

15. Returns and Refunds

ELOVAIRE provides a 30-day refund request period from the date your order is delivered, subject to our Return & Refund Policy.

Depending on the circumstances, eligible reasons may include:

Damaged or defective products;
Incorrect products;
Products materially different from their description;
Orders not delivered within the applicable maximum delivery timeframe; or
Dissatisfaction reported within our stated refund period.

Where we approve a refund under our voluntary policy, we may determine that physical return of the item is not required.

Please consult our Return & Refund Policy for full details.

Nothing in our voluntary refund policy limits statutory UK consumer rights.

16. Faulty or Misdescribed Goods

UK consumers have statutory protections where goods are faulty, not as described or not of satisfactory quality. The Consumer Rights Act 2015 provides remedies in these circumstances.

If you believe there is a problem with your product, contact:

support@elovaire.com

We may request photographs or other reasonable information to assess the issue.

17. Intellectual Property

Unless otherwise stated, the ELOVAIRE name, Site design, graphics, text, branding and other original content created for ELOVAIRE are owned by us or used under appropriate permission.

Third-party product names, trademarks, photographs or other materials remain the property of their respective owners where applicable.

You may not reproduce, distribute, commercially exploit or misuse protected ELOVAIRE content without appropriate authorisation.

18. Prohibited Uses

You must not use our Site:

For unlawful or fraudulent purposes;
To violate another person's rights;
To distribute malicious software;
To attempt unauthorised access to our systems;
To interfere with the security or operation of the Site;
To submit false or misleading information;
To engage in fraudulent payment activity; or
In any manner prohibited by applicable law.

We may restrict access to our services where reasonably necessary to protect customers, our business or our systems.

19. Third-Party Services

Our Site may rely on or contain links to third-party services, including Shopify, payment providers, carriers, analytics services and other technology providers.

Third-party services may be governed by their own terms and privacy policies.

ELOVAIRE is not responsible for independent third-party websites that we do not control, except to the extent responsibility cannot legally be excluded.

20. Website Availability

We aim to keep our Site available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend, maintain or update parts of the Site when reasonably necessary.

21. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict statutory consumer rights or liability that cannot lawfully be excluded under UK law.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control.

22. Privacy

Our handling of personal information is described in our Privacy Policy.

By using ELOVAIRE, your information may be processed as necessary to operate the Site, process payments, fulfil orders, provide customer support and perform other legitimate business functions in accordance with applicable data protection law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices or legal obligations.

The version applicable to your transaction will generally be the version in effect when the relevant order was placed, subject to applicable law.

The latest version will be published on elovairestore.com.

24. Governing Law and Consumer Rights

These Terms are intended to operate consistently with applicable consumer protection laws for customers purchasing from ELOVAIRE in the United Kingdom.

Nothing in these Terms deprives consumers of mandatory protections or rights available to them under applicable law.