Legal notice

This Legal Notice provides information regarding the operation and use of ELOVAIRE and the website elovairestore.com.

1. Website Information

Trading Name: ELOVAIRE
Website: elovairestore.com
Email: support@elovaire.com
Primary Market: United Kingdom
Currency: British Pounds Sterling (GBP / £)

ELOVAIRE operates as an online fashion retailer offering contemporary womenswear primarily to customers in the United Kingdom.

2. Website Operator

The ELOVAIRE website and online store are operated by the business responsible for ELOVAIRE.

For legal, customer service, privacy or commercial enquiries, please contact:

support@elovaire.com

Any additional legally required business identification or registration information applicable to the operator should be displayed on the Site where required by applicable law.

3. E-Commerce Platform

The ELOVAIRE online store operates using Shopify, which provides the e-commerce technology used to display products, manage orders and facilitate transactions.

Certain services available through our Site may also be provided by independent third parties, including payment processors, suppliers, fulfilment providers and delivery companies.

4. Products and Fulfilment

ELOVAIRE offers fashion products through its online store.

Some products may be fulfilled by third-party suppliers and may be dispatched directly from locations outside the United Kingdom, including China.

Product descriptions, photographs, measurements, colours and other information are provided to help customers make informed purchasing decisions.

We make reasonable efforts to ensure that information presented on the Site is accurate and up to date.

5. Prices and Payments

Unless otherwise indicated, prices displayed to customers in our primary UK market are presented in British pounds sterling (GBP / £).

Payments are processed using the payment methods made available at checkout.

Payment services may be provided by Shopify or other authorised third-party payment processors.

6. Shipping

Orders are generally processed within:

1–3 business days

Following dispatch, estimated delivery is generally:

8–16 business days

These are estimated timeframes and may be affected by customs processing, carriers, public holidays, high demand or other circumstances outside our reasonable control.

Full information is available in our Shipping Policy.

7. Returns, Refunds and Cancellations

ELOVAIRE provides a 30-day refund request period from delivery, subject to the conditions set out in our Return & Refund Policy.

Where a refund is approved under our voluntary policy, ELOVAIRE may determine that physical return of the product is not required.

This voluntary policy does not replace or restrict mandatory rights available to consumers under applicable UK law.

Eligible UK online purchases generally benefit from statutory cancellation rights under the Consumer Contracts Regulations, subject to applicable exceptions. Consumers also have statutory protections where goods are faulty, not as described or otherwise fail to meet legal standards.

8. Consumer Rights

Nothing published on elovairestore.com is intended to exclude, limit or replace rights that cannot lawfully be excluded.

Customers in the United Kingdom may have rights under legislation including the:

Consumer Rights Act 2015

and

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Our policies should be interpreted consistently with those statutory protections.

9. Intellectual Property

Unless otherwise stated, original ELOVAIRE branding, written content, graphics, website elements and other original materials created for ELOVAIRE are owned by or licensed to the business operating ELOVAIRE.

Product names, trademarks, photographs and other intellectual property belonging to third-party brands remain the property of their respective owners.

Nothing on this Site grants users permission to reproduce, distribute, modify or commercially exploit protected material without appropriate authorisation.

10. Website Content

We make reasonable efforts to maintain accurate information on our Site.

However, typographical errors, technical errors or other inaccuracies may occasionally occur.

Where an error affects an order or customer's statutory rights, the matter will be handled in accordance with applicable law.

11. Third-Party Links and Services

Our Site may contain links to or integrations with third-party websites and services.

These may include:

Shopify;
Payment providers;
Shipping and logistics companies;
Suppliers and fulfilment partners;
Analytics providers; and
Marketing platforms.

Independent third-party websites and services may operate according to their own terms and privacy policies.

12. Privacy and Data Protection

ELOVAIRE processes personal information in accordance with our Privacy Policy and applicable data protection requirements.

Depending on the circumstances, these requirements may include the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Customers may contact us regarding privacy matters at:

support@elovaire.com

13. International Data Processing

Because ELOVAIRE may use international suppliers and service providers, personal information necessary for order fulfilment may be processed outside the United Kingdom.

Where applicable data protection law imposes requirements on international transfers, appropriate lawful safeguards or transfer mechanisms will be used.

14. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where exclusion or limitation would be unlawful.

Nothing on the Site is intended to restrict statutory consumer rights.

To the extent permitted by law, ELOVAIRE is not responsible for losses that are not reasonably foreseeable or for circumstances outside our reasonable control.

15. Changes to the Website and Legal Information

We may update the Site, our policies and this Legal Notice from time to time to reflect changes to our operations, services or legal requirements.

The latest version will be made available through elovairestore.com.

16. Governing Framework

ELOVAIRE primarily markets its products to consumers in the United Kingdom.

Nothing in this Legal Notice prevents a consumer from relying on mandatory rights or protections available under applicable law.

17. Online Dispute Resolution

Customers should contact support@elovaire.com first if they have a complaint or dispute regarding an order.

The former European Commission Online Dispute Resolution (ODR) Platform was discontinued on 20 July 2025, so businesses should not rely on the former ODR platform/link in current consumer documentation.