Shipping policy

Thank you for shopping with ELOVAIRE. This Shipping Policy explains how orders placed through elovairestore.com are processed, dispatched and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days exclude weekends and applicable public holidays.

During periods of high demand, promotional events or circumstances outside our reasonable control, processing may take longer than usual.

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where available.

2. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

8–16 business days

This timeframe begins after dispatch and does not include the initial 1–3 business day processing period.

Delivery estimates are provided in good faith but are not guaranteed delivery dates unless expressly stated otherwise.

3. International Fulfilment

ELOVAIRE works with third-party suppliers and fulfilment partners.

Some products may be dispatched directly from suppliers located in China and delivered internationally to customers in the United Kingdom.

For this reason, your parcel may pass through international logistics networks and customs procedures before reaching its final destination.

4. Tracking Your Order

Where tracking is available, tracking information will normally be provided after dispatch.

Please allow some time for tracking information to become active after your parcel has been handed to the carrier.

Tracking updates are controlled by the relevant postal or logistics provider and may occasionally take time to appear.

For assistance with tracking, contact:

support@elovaire.com

5. Multiple Parcels

If your order contains multiple products, items may occasionally be fulfilled from different locations.

As a result, your order may arrive in separate parcels and at different times.

Receiving one part of your order does not necessarily mean that the remaining items have been lost or omitted.

6. Delivery Delays

Although most orders should arrive within the estimated timeframe, delays may occasionally occur because of:

Customs processing;
Carrier delays;
High shipping volumes;
Public holidays;
Severe weather;
Incorrect or incomplete delivery information;
Local postal disruptions; or
Other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact support@elovaire.com with your order number.

We will review the available tracking and order information and assist you where reasonably possible.

7. Customs, Import VAT and Duties

Because some products may be shipped internationally, customs procedures may apply.

Where taxes, duties or other applicable charges are collected during checkout, customers should not be charged those same amounts again.

Where additional import charges are lawfully payable and have not already been collected at checkout, responsibility for those charges will depend on the applicable law and the information provided when the order was placed.

We aim to provide customers with appropriate information about mandatory charges before purchase where required.

8. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

Full name;
Street address;
House or flat number;
City;
Postcode;
Telephone number; and
Any other relevant delivery information.

If you notice an error after placing an order, contact support@elovaire.com as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once fulfilment has begun.

9. Failed Delivery

If delivery cannot be completed because the address supplied by the customer is incorrect or incomplete, the parcel may be returned, held by the carrier or otherwise become undeliverable.

Please contact us if you experience a delivery problem.

Any remedies or additional shipping arrangements will be assessed according to the circumstances and applicable consumer law.

10. Lost or Missing Orders

If tracking indicates an unusual delay or you believe your parcel has been lost, contact:

support@elovaire.com

Please provide your full name and order number.

We may investigate the shipment with the relevant supplier or carrier before determining the appropriate resolution.

If an order is confirmed as lost or otherwise qualifies for a remedy under applicable law or our policies, we will provide the appropriate solution.

11. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as reasonably possible.

Where appropriate, include photographs showing:

The damaged product;
The external packaging;
The shipping label; and
Any other relevant damage.

This information can help us investigate the issue.

Your statutory rights concerning faulty or damaged goods are not affected.

12. Order Cancellation

If you wish to cancel your order before dispatch, contact us immediately at:

support@elovaire.com

We will make reasonable efforts to process the cancellation before fulfilment, although we cannot guarantee that an order can be stopped once processing has begun.

This does not affect any statutory cancellation rights available to UK consumers.

13. Returns and Refunds

ELOVAIRE provides a 30-day refund request period from delivery, subject to the conditions in our Return & Refund Policy.

Where a refund is approved under our voluntary policy, we may confirm that a physical return is not required.

Please do not send a product to an address without first receiving instructions from ELOVAIRE.

14. UK Consumer Rights

Nothing in this Shipping Policy is intended to restrict your statutory rights under UK consumer law.

Goods purchased online must be delivered within the agreed timeframe or, where no specific timeframe has been agreed, within the requirements established by applicable consumer law. UK consumer rules generally require delivery within 30 days unless another timeframe has been agreed.

Our stated delivery estimates form part of the shipping information provided to customers before purchase.